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According to our code of review, the reviews submitted by restaurant owners, employees and the agents of the restaurants will not be approved. 

Can I delete the review?

We seldom delete the published reviews. However, we may delete the reivews if the reviews are proved that they have violated our code of review.

If you would like to report or complain a review that you believe should be removed because of inappropriate content, click ‘Report’. We will review further and decide whether it needs to be removed or returned to the member. To report a review, you will first need to login, click ‘Report’ at the bottom of the review, state why you think it is inappropriate with supporting details (if any). The whole procedure will be done anonymously.

You can comment on reviews and express your opinions by the following method:

＃To stay being a healthy online community, OpenRice reserves the rights to remove any comments.
Desktop App

Desktop

Simply click ‘Leave a comment’ at the bottom of the review

Can I comment on other members’ reviews?(APP)

  • Tap the icon "Comment" at the bottom of review
  • send it out after you finish typing the comment

 

As a platform for users to express their opinions freely, OpenRice has the responsibility and obligation to remind users of certain matters which they may not be aware of in order to safeguard the interests of all parties.

By this email, we would like to advise that the review containing serious allegation submitted by you has been evaluated as having a potential legal risk *, therefore please look over the content of the review again. If no modification in the content is required, please reply to this email for confirming that the content of the review is completely true and thereafter the review will be published shortly. You can also reply to this email directing us to amend the related wordings on your behalf. If we do not receive your reply within 30 days, the review will be returned to your account and stored as manuscript.

* If there is misrepresentation of fact in a review containing serious allegation, the member who has submitted the related review may be liable to bear the related legal responsibilities pursuant to the " Defamation Ordinance " in Hong Kong.

There are many restaurant tasting events for public and OpenRice understands that our members might be one of the guests. After the members to participate in tasting events, and of course you can share your dining experience. However, please note that according to user policy, you must tick 'Tasting Event' option in the Review. Provide this information not only can make to other users to understand the activities of the special arrangements for the dining experience, but also can let other users make the analysis and judgment.
If a member is used the meal coupons or interest from restaurant for visiting the restaurant, these reviews are also required to tick 'Tasting Event' option in the Review. When we find the review deliberately concealed or failed to declare, we will handle these review with our code and such membership may be suspended.

Reviews resulted in total score (smiley face/ OK/ sad face) removal mainly due to its emphasis on restaurant itself and insufficient content on food even the content of the reviews does not violate the code.
Other reasons to remove the total score of the review include:
1. Content is based on individual incident
2. Content is not food-oriented
3. Written descriptions or photos are insufficient in review.

The Company uses the best effort to develop an online community where food-lovers congregate to exchange dining information. In order to keep the Channels useful to users and not overrun with commercial noise, hate speech or useless information, you should not submit any restaurant review or comment which:-
  1. is written by the owner, employee or agent of such restaurant;
  2. is written by a competitor of the restaurant;
  3. is driven by interest offered by the restaurant or its agent;
  4. is the writer’s consecutive post for the same visit;
  5. contains insulting, harass, defamatory, provocative and/or personal attacks content;
  6. is copied or plagiarized from other reviews , articles, or copyrighted materials without prior permission;
  7. is duplicate reviews or comments or with similar content that has been posted;
  8. contains second-hand experience or hearsay content;
  9. contains false, fake, malicious speculation, uncorroborated or misleading content;
  10. contains commercial or promotional message, link or picture;
  11. contains foul language or obscene content;
  12. is not writing dining related experience;
  13. is without solid description about the food and service;
  14. contains serious complaint content but without convincing evidence (like photos, receipts, etc...);
  15. is a response to another restaurant review rather than sharing a firsthand dining experience or responding to the relevant review;
  16. contains photo only;
  17. contains a restaurant’s information only;
  18. uses external photo links;
  19. is with restaurant ratings which does not synchronize with content;
  20. mentions the name or any personal particulars of restaurant staff;
  21. contains illegal or privacy content;
  22. the comment is not responding to or discussing about the relevant restaurant review;
  23. contains information that does not support environment conservation; or
  24. placing of tobacco advertisement.
The Company shall reject, remove or delete any restaurant review and comment which contains inappropriate, malicious or promotional content, including but not limited to the above mentioned at its sole discretion without reason or notice. Important Notes (i) If the restaurant review or comment is connected with a tasting event, you should disclose so. Otherwise, the omission to disclose may be in breach of the Trade Descriptions Ordinance or any similar regulation(s) of the jurisdiction(s) where you and/or the related restaurant locate(s). (ii) In the event that your restaurant review or comment submitted by you containing serious allegation, you have to confirm that the content of the review or comment is completely true and agree to bear the related legal responsibilities before the review or comment is published on OpenRice’s Channels. You should be aware that if there is misrepresentation of fact in a review or comment, the one who submitted the review or comment may be liable to bear legal responsibilities pursuant to "Defamation Ordinance" and any other applicable laws in Hong Kong or any similar regulation(s) of the jurisdiction(s) where you and/or the related restaurant locate(s).

OpenRice has the same rules for all restaurant reviews. To ensure reliability and trustworthiness, all reviews will be read by our editors before they go public. You will receive an email with reason if your review has been rejected. Also, you can log in to your account to view the review approval status. 

To share a dining experience on OpenRice, you may write about your view and comments about food, service or restaurant environment. You could focus more on the practical information which most users/ customers will experience. OpenRice suggests members to write more, also to read more reviews from other members so you will understand what you expect to see. Adding photos will help explain your opinion and it makes the review less boring too!

Desktop or App ?

How do I submit review? (Desktop)

  • Click "Write a review" at the top right corner of the page
  • Choose the district and enter the restaurant name
  • Choose the restaurant in search result page
  • Enter related information and write your review content, submit the review after you have finished

How do I submit review? (APP)

  • Click "search" on OpenRice APP home page
  • Input the restaurant name in "Search"
  • Select the restaurant name
  • Click "Write Review"
  • Enter "Title", "Content" and "Rating", Click "Preview & Submit"