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Take Away
  • Confirm the fastest pickup time and click ‘Order’
  • Click ‘Change’ to choose your available time
  • Click ‘+’and add the items you would like to purchase in the basket
  • Click ‘View Basket’ and review your order
  • Place Confirm your order, enter your contact details and pay
  • Choose the payment method and follow the payment process
  • Once your order is confirmed, the merchants will receive the notification intensely
  • Add your order to Basket on Restaurant Takeaway Service Page, click "Checkout" afterwards
  • Click "Enter Promo Code"
  • Click "Add Promo Code"
  • Insert the promo code and click "Apply"
  • The promo code has been applied on the order instantly
  • Choose "Takeaway"
  • Search Result of ‘Takeaway’ Listing will appear
  • When your order is place successfully, the order status will change to ‘Awaiting’
  • When the restaurant accepts the order, the order status will change to ‘Preparation’
  • You may pickup your order when the status changes to ‘Ready’
  • Besides, you may also check the pickup time as a reference

You can pay with Alipay balance or credit card. Payment will transfer when your order is being confirmed.

It depends to the restaurant. When your order is under the minimum spending, you may need to pay the balance as required.

Yes, we strongly recommended using your own utensil and supporting environmental friendly. Please state the number of utensil set you would like the restaurant to provide.

Yes. Your order need to meet the minimum spending set by the restaurant. Please consider the pickup time before you order.

When your order is accepted, you will receive an email and push notification. Please fill in your e-mail address in your personal information and turn on OpenRice push notification.

Please contact us: WhatsApp: 5378 2618 / takeaway-cs@openrice.com

You can cancel anytime if the restaurants have not accepted your order. Once the order is confirmed you may not be able to cancel or refund.

Please contact us if your order is not accept within 15 minutes.
WhatsApp: 5378 2618 / takeaway-cs@openrice.com

Please confirm your phone number and order number with the restaurant.

Yes. However, the food quality may be affected according to the pickup time. If you are not available (1) to pick up within the restaurant opening hour or 1 hour after your order (according to the earlier time); (2) the restaurant reserved the right to destroy, re make or non -refund ensue the food quality.

Restaurant may reject your order due to out of stock, service is unavailable or other reject accept order. We apologize for the inconvenience that may cause.

Please contact us within the day.
WhatsApp: 5378 2618 / takeaway-cs@openrice.com
We will refund as soon as possible once we confirmed with the restaurant.

Please contact the restaurant or us immediately.
WhatsApp: 5378 2618 / takeaway-cs@openrice.com
You may be able to refund or any other compensation. Please check your order once again before you leave the restaurant.

It depends on the cancellation time and payment method. In general:
- Order is cancel by restaurant or user on order day, most of the case will credit to your Alipay account if payment is made by Alipay. 3-7 working days is required if it is settled by credit card as it depends on different card issued bank.
- If order is cancelled by our customer services team, refund process will be started after confirm the order status with restaurant. At least 7 working days is required for refund, your patient is appreciated.

Starting from 08 Feb 2021,  $400 spending or above can get 25 Asia Miles mileages. 

*Not applicable to Alipay/ AlipayHK mini program

10 working days after the order is completed, the mileage from the take away order will be credit to your Asia Miles account if already connect Asia Miles in OpenRice.

*Not applicable to Alipay/ AlipayHK mini program

There could be several reasons for this:

  1. After cancellation of the order, the promo code will be usable again after 15 minutes.
  2. The Quota for that promo code is full.
  3. The promotion is expired.
  4. Your order hasn’t reached the minimum order requirement.
  5. Your order doesn’t satisfy the condition required for that promo code. Please contact our customer service for more details. WhatsApp: 5378 2618 / email to takeaway-cs@openrice.com

The promotion code will be returned to your OpenRice account within 15 mins after cancellation. Promotion code with quota or time limit will be released to other customers.  Promotion code cannot be used again in case of full quota or expiration.