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  • Add your order to Basket on Restaurant Takeaway Service Page.
  • View basket before you place the order
  • Click Promo Code and enter the code you would like to use. There promo code will apply on the order instantly
How to pay?

You can pay with Alipay balance or credit card. Payment will transfer when your order is being confirmed.

It depends to the restaurant. When your order is under the minimum spending, you may need to pay the balance as required.

Yes, we strongly recommended using your own utensil and supporting environmental friendly. Please state the number of utensil set you would like the restaurant to provide.

When your order is accepted, you will receive an email and push notification. Please fill in your e-mail address in your personal information and turn on OpenRice push notification.

You can cancel anytime if the restaurants have not accepted your order. Once the order is confirmed you may not be able to cancel or refund.

Please contact us if your order is not accept within 15 minutes.
WhatsApp: 5378 2618 / takeaway-cs@openrice.com

Restaurant may reject your order due to out of stock, service is unavailable or other reject accept order. We apologize for the inconvenience that may cause.

It depends on the cancellation time and payment method. In general:
- Order is cancel by restaurant or user on order day, most of the case will credit to your Alipay account if payment is made by Alipay. 3-7 working days is required if it is settled by credit card as it depends on different card issued bank.
- If order is cancelled by our customer services team, refund process will be started after confirm the order status with restaurant. At least 7 working days is required for refund, your patient is appreciated.

There could be several reasons for this:

  1. After cancellation of the order, the promo code will be usable again after 15 minutes.
  2. The Quota for that promo code is full.
  3. The promotion is expired.
  4. Your order hasn’t reached the minimum order requirement.
  5. Your order doesn’t satisfy the condition required for that promo code. Please contact our customer service for more details. WhatsApp: 5378 2618 / email to takeaway-cs@openrice.com

The promotion code will be returned to your OpenRice account within 15 mins after cancellation. Promotion code with quota or time limit will be released to other customers.  Promotion code cannot be used again in case of full quota or expiration.

You can track the order status in our app and our rider will contact you when the order arrives.

Yes. Your order need to meet the minimum spending set by the restaurant. Delivery fee is charged by each order.

Please contact us: WhatsApp: 5378 2618 / delivery@openrice.com

Please confirm your phone number and order number with the rider.